Docent Health Helps Hospitals Improve Customer Service

Docent Health Helps Hospitals Improve Customer Service »

9 Aug, 2016
NewsUncategorized

While most industries are gunning to compete in the experience economy—where a company’s success is measured by how memorable or positive the service they provided was to the consumer—healthcare is one of the few that’s been reluctant to adopt a consumer-centric model. Boston-based Docent Health is looking to change that.

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